Do you offer installment plan?
Yes, we do offer 3 months interest free installment. We have 3 options are now available for installment plan. Platform partner as Atome, ShopBack, Pace & E-Wallet (Grab PayLater 4 months interest free installment).
What payment modes do you accept?
We accept the following methods of payment: Credit Card (Visa, MasterCard), Cheque, Bank Transfer, E-Wallet, Payment Partner Platform and PayNow. All payments are charged in SGD. Please note goods will not be dispatched until full payment has been received by Gelareh.
Can I see the physical products?
Certainly! You're welcome to visit our warehouse at 1 Sunview Road, #08-57 (lift access level 9) Eco-Tech@Sunview S621675 open by appointment. Kindly call +65 92976216 as we are more than happy to offer you help where needed. You're highly recommended to download our APP with interactive photo-search feature for a wholesome shopping experience at our showroom. Simply drop us an email at firstname.lastname@example.org for more enquiry and we'll get in touch with you shortly!
Can I choose Delivery Date / Timing?
Our delivery is within 5 to 10 working days after full payment received based on our choice of arrangement
You may approach us just send an email to email@example.com with your order number, if you have any urgent delivery surcharge applied.
Can you hold my order until my house is ready?
Congrats on the new home! Yes, we can hold your order for up to 30 days from the date of your purchase. You'll be able to choose any delivery date within 30 days from the date your order will be ready for delivery.
Extra storage fees are applicable if you need to hold your order for more than 30 days. Simply send an email to firstname.lastname@example.org with your order number and preferred delivery date, and our team will get back to you. Due to warehouse space constraints, we seek your understanding that such requests will be on case-by-case basis.
Can I self-collect my order?
Sure thing! All you need to do is to click self collection. Kindly contact us at email@example.com or WhatApps +65 92976216 before dropping by, as we need to ensure your order is ready for collection.
Self-collection will be at our warehouse1 Sunview Road, #08-57 Eco-Tech@Sunview S627615.
Installation assistance needed?
We're able to offer installation/mounting service with add on. Charges applies will be quote by our partner. Do feel free to contact us at firstname.lastname@example.org by providing us your order number and we'll get our partner to contact you soonest possible.
Installation (drilling) is done by third-party (3rd) handyman who is not hired by our company. We do not hold the rights / decision on the installation fee that charged by them.
I cannot find my order confirmation / tax invoice, can you please resend it?
If you need your order confirmation or tax invoice to be re-sent, please email us at email@example.com.